RIGHT OF WITHDRAWAL

Within 14 days after receiving you order you are allowed to cancel your order. After cancelling you have an additional 14 days to return your items to us. If you return your entire order, you will be refunded the entire cost of the order including any potential shipping costs. If you return only a part of your order, you will not receive a refund for the shipping costs.


Delivery of products:

1.    When purchasing products the customer has the right to cancel the order within 14 days. This period of reflection starts on the day the order is delivered to the customer. 
2.    During this period of reflection the customer will handle the product and packaging with care. He will only unpack or use the item in a degree that is necessary to dertermine if he wishes to keep te product. In case the customer wishes to execute his right of withdrawal, he will return the product and any additional attachments to Krossproducts in it's original state and packaging. The customer follows the return instructions provided by Krossproducts.
3.    If the customer decides to execute his right of withdrawal he is obligated to notify Krossproducts by using the provided form, within 14 days of receiving the product. After the notification the customer has 14 days to return the product to Krossproducts. It's the customers responsibility to provide proof that the product has been shipped in a timely fashion, for instance with a receipt provided by the courier.
4.    In case the customer fails to notify Krossproducts of wanting to execute the right of withdrawal or to return the product within the mentioned periods in art. 2 and 3, the sale becomes final.

Delivery of services:
1.    In case of purchased services the customer has the right to cancel the order within 14 days. This period of reflection starts on the day the agreement is contracted.
2.     If the customer decides to execute his right of withdrawal he is obligated to notify Krossproducts by using the provided form, within 14 days of the agreement.

Costs in case of withdrawal:
1.    When executing the right of withdrawal the only additional costs for the customer are the shipping costs for the returnshipment of the product.
2.    If the returned items are already paid for by the customer, Krossproducts will refund this amount as soon as possible but no later than 14 days after withdrawal. These 14 days start the moment the returnshipment is received by Krossproducts.
Refund will be made via the same payment method used by the consumer, unless the consumer explicitly gives permission for another payment method.
3.    In case of any damage made to the product by careless handling by the customer, they will be held accountable for any decrease in value.
4.    
The customer cannot be held liable for a decrease in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal. This must be done before the conclusion of the purchase agreement.

Exclusion of the right of withdrawal
1.    Krossproducts can exclude the right of withdrawal of the customer for products described in article 2 and 3. This exclusion is only valid if Krossproducts has explicitly mentioned this before the closing of the purchase agreement.
2.    Exclusion of the right of withdrawal is only possible for products:

  • ​that are custom made by Krossproducts comissioned by the customer;
  • that have a destinct personal nature;
  • that because of their nature can not by returned;
  • that are perishable or prone to aging;
  • of which the price is dependant on fluctuations of the financial market which Krossproducts can not control;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software of which the consumer has broken the seal;
  • for hygienic products of which the consumer has broken the seal.

3.    Exclusion of the right of withdrawal is only possible for services:

  • concerning accommodation, transport, restaurant business or leisure activities to be performed on a certain date or during a certain period;
  • whose delivery has begun with the express consent of the consumer before the reflection period has expired;
  • concerning bets and lotteries.

 

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